Assessment
Please take the time to do our home
employment assessment.
1.What is a
product value statement?
2.Which two statements below are considered to
be a product value statement? ______
a.. “That’s a
wonderful selection.”
b.
I value your product!
c.
End your call by saying “Enjoy your purchases”
3.You are in the middle of a call and you
are having computer problems,
which statement is most appropriate? ______
a. Hold on
one second please, my computer is acting funny.
b. I
apologize for the delay, “I am experiencing technical difficulty.”
4. Please read the upsell
example below, then write your own example.
“Mrs.
Smith, our special offer is the flowered blue blouse which would compliment your skirt purchase. May I include this with your order?
5. You are in the process of
taking a customer’s order and your dog begins to bark, what should you do? _______
a. Hang up the
telephone
b. Apologize to
the customer
c. Your dog
should not bark while you are working.
6. Do you
currently have a quiet work area with internet access, connected computer and a
separate telephone line other than a cell phone?
___Yes
___No Cable/
DSL
___Yes
___No Dial
up
___Yes
___No 2nd
phone line
1. _True _False: I Enjoy working independently.
2. _True _False: I like to think through and resolve problems myself.
3. _True _False: I am a high initiative person.
4. _True _False: I am a procrastinator.
5. _True _False: I have the ability to set and stick to a schedule
6. _True _False: I like to organize and plan
7. _True _False: I am a self-disciplined person.
8. _True _False: I am able and willing to handle administrative tasks
outside of a
traditional office setting
9. _True _False: I can balance attention to major objectives and small
details.
10. _True _False: I need constant interaction with people.
Our goal and mission is to afford
skillful people the luxury of working from home while spending more time with
family.
Thank you for your interest in our
company, please type assessment in the subject line and email your response to
us.