Susan White
1234 S. Main Street.
Philadelphia, PA  19138
(610) 555-6161
E-mail: Susan@aol.com

OBJECTIVE

To obtain a telecommuting position with a professional organization where I can be creative and utilize my skills as a technical writer/desktop publisher.

PROFILE

EXPERIENCE

1991 - Present COMPANY 1 INC., Homestead, Florida
Widget manufacturer & telecommunications

Technical Writer

  • Create end user manuals and MS Windows help screens detailing the installation/maintenance of hardware and software applications designed for Company 1 products.
  • Develop procedures and standards for creating technical product bulletins and installation/maintenance manuals.
  • Interface with all departments to acquire needed information for documentation.
  • Assist company personnel with learning productive techniques for using computer software and hardware.
1979-1990 COMPANY 2, INC, Hauppauge, New York
International electronics communication company

Senior Technical Instructor (5/87-5/90)

  • Developed and presented technical courses designed to train field engineers on procedures for installing/maintaining computer hardware and software specific to Information Services, Inc.
  • Instructed field engineers on troubleshooting techniques for the repair and maintenance of computer hardware and software.
  • Instructed on the use of test equipment: data analyzers, oscilloscopes, multimeters, and software diagnostic tools.
  • Wrote technical manuals and handbooks detailing installation and repair procedures.
  • Designed and presented courses for technical staff, non-technical staff, sales, and management users.
  • Provided evaluation reports and testing of trainees to determine competency level.
  • Traveled Europe and U.S. to assemble course development information.

Accomplishments

o                                Promoted to Senior Technical Instructor position.

o                                Initiated and completed a plan to design and develop all documentation given to trainees.

 

Repair Line Supervisor (12/83-5/87)

  • Appointed to reorganize and supervise the daily operation of the repair department.
  • Implemented necessary changes for increased productivity.
  • Hired, trained, and evaluated repair personnel.
  • Maintained repair parts inventory.
  • Provided management with status and productivity reports.

Accomplishments

o                                Promoted to Technical Instructor position.

o                                Decreased turnaround time of incoming equipment from two weeks to two days.

o                                Initiated new inventory control program. Program was accepted for use in other departments.

o                                Increased productivity by 40% within 2 months.

 

Senior Repair Technician (12/79-5/83)

  • Repaired computer systems and peripherals to board and component level by locating defective parts and replacing them.

Accomplishments

o                                Promoted to Supervisor.

o                                Increased productivity level of the department by introducing new testing and troubleshooting methods.

o                                Promoted from entry-level Technician to Senior Technician.

EDUCATION

AS - Electronic Engineering
State University of New York
Minor in Psychology
Certificate in Digital Computer Technology
Computer Technical School, 1979